Shipping and Tracking

IMPORTANT INFORMATION: COVID-19 SITUATION

While the University Shop shop is still open and shipping orders, there are significant delays through our primary freight carrier (Australia Post). A number of countries have closed borders to freight deliveries and unfortunately we are currently unable to send goods to those locations.  Certain other locations are now receiving parcels by sea freight only, with estimated delivery times of up to 60+ days.

These delivery times are constantly changing as the situation progresses.
We recommend visiting the Australia Post International Updates page to see the latest information for your location.


Free Standard Postage within Australia
Including orders placed overseas, shipping to an Australian address.

Large orders can only be delivered to street addresses within Australia.

For orders shipped outside Australia, the postage cost will depend on the country and size of your order. A shipping calculator is available on each product page. You can also view your total shipping cost at the Cart page, prior to Checkout.

Please note
The destination country may be subject to customs duties and fee levies, and will be payable by the customer.

Freight Carriers
Domestic Standard and Express services are delivered by Australia Post
International orders are shipped via Australia Post eParcel and may transfer to a local courier on arrival within the destination country.

Tracking Your Order
You will be asked to create a store account when you purchase. This will give you the ability to track your order. Log in to your account and click the Track Order link for the latest order status.

We’re also available to chase up information about any items for you. If, for example, you think your order is taking too long to arrive and may have been lost in transit.

Give us a call or email us:
T: 1800 818 108
E: programs@aridzone.com.au

 

SHIPPING WITHIN AUSTRALIA


Delivery times
Order processing time may take up to 24 hours based on time of day your order is received.
Average delivery time for standard delivery Australia-wide is 3–7 business days (including most country areas).
Please allow 7–10 business days for Western Australia country, Far North Queensland and outside Alice Springs and Darwin in the Northern Territory.

Express Post Delivery Guide within Australia can be viewed here.

Standard Delivery guide – in addition to 24 hour processing time - within Australia:
These delivery times are estimates only.

State Region Standard Delivery
(Business Days)
VIC Melbourne metropolitan 2-3 days
  Victoria country 4-5 days
NSW/ACT Sydney metropolitan 3-4 days
  New South Wales country 5-6 days
  Canberra metropolitan 4-5 days
QLD Brisbane metropolitan 6-7 days
  South-east Queensland 6-7 days
  Central Queensland 7-9 days
  Far North Queensland 8-10 days
  Far North Queensland Islands 12-14 days
TAS Tasmania 6-7 days
SA Adelaide metropolitan 4-5 days
  South Australia country 6-7 days
NT Darwin metropolitan 6-7 days
  Alice Springs 7-9 days
  Northern Territory country 14+ days
WA Perth metropolitan 6-7 days
  Western Australia country 9-10 days

 

Delivery acceptance
All home delivery orders require a signature upon delivery. However, you can request in the delivery notes that the delivery be left without you having to sign acceptance.

If no one is at home to receive the parcel or there's no authorised person at the delivery address to sign for it, a card will be left with instructions indicating if you need to call to arrange another delivery time or if you need to collect your order from a specified delivery agent. Re-delivery fees may apply.

Once your parcel has been signed for, you will be responsible for any damage or loss to your items.

Delivery policy
Australia Post will accept deliveries to street addresses, PO Boxes and Parcel Lockers.

 

INTERNATIONAL SHIPPING


To make it more affordable for you to purchase our products wherever you are in the world, we provide discounted overseas shipping rates.
Shipping rates are calculated at checkout depending on your shipping location and the size of your order.


Delivery times
Average delivery time for international delivery is 5–12 working days.

Delivery acceptance
All international deliveries require a signature on delivery. They can not be left unattended. A card or notification will be left at the delivery address if someone is not available to sign for the delivery.

Tracking Your Order
You will be asked to create a store account when you purchase. This will give you the ability to track your order. Log in to your account and click the Track Order link for the latest order status.

We’re also available to chase up information about any items for you. If, for example, you think your order is taking too long to arrive and may have been lost in transit.

Give us a call or email us:
T: 1800 818 108
E: programs@aridzone.com.au