Shipping and tracking

Shipping and tracking information 

Here’s everything you need to know about shipping and tracking for your University of Melbourne merchandise order, whether you’re shipping within Australia or internationally. 

Shipping within Australia

  • Shipping rates: Shipping costs are calculated at checkout based on your location and order size. You can view your total shipping cost in your Shopping Cart before proceeding to checkout.
  • Delivery times: Orders are typically processed within 24-72 hours. Standard delivery times across Australia are 3–7 business days. For remote areas (such as Far North Queensland, Western Australia, and locations outside Alice Springs and Darwin), please allow 8–11 business days.
  • Delivery requirements: Large orders require a street address for delivery.
  • Delivery partners:  All standard domestic orders are delivered by Australia Post. 

International shipping

  • Shipping rates: For international orders, shipping costs vary based on the destination country and order size. These costs are displayed in your Shopping Cart prior to checkout.
  • Delivery times: International delivery typically takes 20–25 business days.
  • Delivery requirements: International orders require a signature upon delivery. If no one is available, a notification will be left at the delivery address with instructions for rescheduling.
  • Customs fees: Please be aware that the destination country may apply customs duties or fees, which are the responsibility of the customer.
  • Freight carriers: International orders are shipped via Australia Post eParcel, which may be handed off to a local carrier in the destination country. 

Tracking your order

Once your order ships, we’ll send a tracking link via email so you can monitor your delivery. If you think your order has been delayed or lost, please reach out to our Customer Service team for assistance. We’re here to help ensure your order arrives safely. 

Contact us

We look forward to getting your order to you quickly and smoothly! If you have any questions, don’t hesitate to reach out.