Shipping and tracking

Free postage within Australia

Including orders placed overseas, shipping to an Australian address.

Large orders can only be delivered to street addresses within Australia.

For orders shipped outside Australia, the postage cost will depend on the country and size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select the destination country, and press the ‘update total’ button.

Please note
The destination country may be subject to customs duties and fee levies, and will be payable by the customer.

Couriers

  • Standard shipping for orders in Australia are shipped via local couriers
  • International orders are shipped via TNT International

We’ll do the tracking for you!

Currently, the University of Melbourne Clothing and Accessories Online Shop is unable to offer you a live tracking service. However, our staff are only too happy to trace the order for you.

We’re also available to chase up information about any items for you. If, for example, you think your order is taking too long to arrive and may have been lost in transit.

Give us a call or email us!
T: +61 3 9487 2100
E: shop-service@unimelb.edu.au

Shipping within Australia

Delivery times

Average delivery time for standard delivery Australia-wide is 3–7 business days (including most country areas).

Please allow 7–10 business days for Western Australia country, Far North Queensland and outside Alice Springs and Darwin in the Northern Territory.

Delivery guide – within Australia

State Region Standard parcels
(business days)
Big + Bulky Parcels
(business days)
VIC Melbourne metropolitan 2 days 5 days
  Victoria country 4 days 7 days
NSW/ACT Sydney metropolitan 3 days 6 days
  New South Wales country 5 days 8 days
  Canberra metropolitan 4 days 7 days
QLD Brisbane metropolitan 6 days 8 days
  South-east Queensland 6 days 9 days
  Central Queensland 7 days 9 days
  Far North Queensland 8 days 12 days
  Far North Queensland islands 12 days 16 days
TAS Tasmania 6 days 12 days
SA Adelaide metropolitan 4 days 6 days
  South Australia country 6 days 8 days
NT Darwin metropolitan 6 days 14 days
  Alice Springs 7 days 12 days
  Northern Territory country 14 days 16 days
WA Perth metropolitan 6 days 10 days
  Western Australia country 9 days 16 days

Please note: Australia Post Express Service not currently available.

Payments

All orders are calculated in Australian Dollars and can be paid for by credit card.
We accept all major credit cards including MasterCard, Amex, Diners and Visa. 

Delivery acceptance

All home delivery orders require a signature upon delivery. However, you can request in the delivery notes that the delivery be left without you having to sign acceptance.

If no one is at home to receive the parcel or there's no authorised person at the delivery address to sign for it, a card will be left with instructions indicating if you need to call to arrange another delivery time or if you need to collect your order from a specified delivery agent. Re-delivery fees may apply.

Once your parcel has been signed for, you will be responsible for any damage or loss to your items.

Delivery policy

Home delivery orders for standard parcels can be sent to street addresses. Post Office boxes cannot be used.

Please note that our carrier company’s delivery policies and zone restrictions may apply to selected areas. Where street delivery is not always possible, you’ll receive notification or a calling card will be left.

Australian express couriers are not currently available.

Shipping overseas

To make it more affordable for you to purchase our products wherever you are in the world, we provide discounted overseas shipping rates. 

Shipping rates are calculated at checkout depending on your shipping location. 

Delivery times

Average delivery time for international delivery is 5–12 working days.

We’ll do the tracking for you!

Currently, the University of Melbourne Clothing and Accessories Online Shop is unable to offer you a live tracking service. However, our staff are only too happy to trace the order for you.

We’re also available to chase up information about any items for you. If, for example, you think your order is taking too long to arrive and may have been lost in transit.

Give us a call or email us!
T: +61 3 9487 2100
E: shop-service@unimelb.edu.au